Yes. The site will ask you to enter the data for billing first and, subsequently, those for shipping.
Making an online purchase on our website is super easy! Find the products you want using the search bar, or browse through the shop categories. You can add the product to the cart and proceed with the purchase indicating the billing and shipping data with subsequent choice of the shipping and payment method until you reach the conclusion of the order.
At the top right click on the "Account" icon and, in the curtain that will open below, click on "Login"; at that point click on the link "Forgotten password" and simply enter the registration email and proceed to change the password using the link that will be sent to you by email.
The site does not allow you to end an order if the products in the cart are not actually available at our warehouses. In case of unavailability, we advise you to contact us by email at firstname.lastname@example.org to get more information on the actual availability and possibly book the products.
Registration is not mandatory but only registered customers will be able to consult the order history and add multiple shipping addresses.
Yes, all you need to do is send the goods back to us within the next 15 days of placing the order. As soon as the product is in our possession we will proceed to the refund. For more information on the right of withdrawal and the amount of the refund, please refer to our Terms and Conditions of Sale.
You can contact us by email at the email@example.com explaining what happened. Once the appropriate checks have been carried out, we will send you the missing product.
Shipping costs throughout Italy are free. To find out the shipping costs for the rest of the world, click HERE
The order is generally taken over and processed within 24 working hours of receipt and subsequently started for shipment. Once entrusted to the courier, the order is delivered within 48/72 working hours. You will still automatically receive an email from the courier in order to conveniently check the status of the shipment at any time.
The closing of an order by bank transfer provides slightly longer times because, before shipping the goods, we have to wait for the bank transaction to take place. A transfer from Italy is processed in 24-48 working hours while an international transfer takes 3 to 6 working days.
Send us an email to the address firstname.lastname@example.org and our Customer Service will be available for any type of problem.